Effective Date: 15 September 2025
At Swasth Physiotherapy, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services — whether at our clinic, through home visits, or via telerehabilitation.
📌 Information We Collect
We may collect the following types of information:
- Personal Information: Name, age, gender, phone number, email address, and address for scheduling sessions.
- Medical Information: Health history, diagnosis, prescriptions, and treatment records necessary for providing physiotherapy services.
- Payment Details: Limited billing and transaction information for service payments (processed through secure third-party providers).
- Technical Information: When you use our website or WhatsApp booking, we may collect device details, browser type, and IP address for service improvement.
📌 How We Use Your Information
Your data is used only for:
- Providing physiotherapy care and personalized treatment plans.
- Booking, confirming, and managing your appointments.
- Sending reminders, follow-ups, and health guidance (via SMS, calls, or WhatsApp).
- Processing secure payments for services.
- Improving our services, training staff, and maintaining quality standards.
We never sell or share your personal information with advertisers or unauthorized third parties.
📌 Data Protection & Security
- All health records are stored securely and accessed only by authorized physiotherapists.
- We use encryption and secure systems to protect sensitive information.
- Payment details are processed through trusted, PCI-DSS compliant payment gateways.
📌 Sharing of Information
We may share your data only with:
- Treating Physiotherapists (for continuity of care).
- Legal Authorities (if required by law).
- Technology Partners (for website hosting, WhatsApp integration, or payment processing – bound by strict confidentiality agreements).
📌 Your Rights
You have the right to:
- Request access to your health records.
- Ask for corrections in case of inaccurate information.
- Withdraw consent for communications at any time.
- Request deletion of your personal data (subject to legal/medical record-keeping obligations).
📌 Third-Party Links
Our website or WhatsApp links may redirect you to third-party platforms (like Razorpay for payments or WhatsApp chat). Please review their privacy policies separately, as we do not control those websites.
📌 Updates to this Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
📌 Contact Us
If you have any questions, concerns, or requests about this Privacy Policy or your personal data, please contact:
📍 Swasth Physiotherapy
📞 +91 97666 13750
📧 swasthphysiotherapy@gmail.com
